Last updated April 4, 2011.
Please note this policy addresses information we collect from you through our website and does not apply to information collected through the Elements of Design showroom or other offline means.
We are always ready to address your questions and concerns regarding this policy and our privacy practices. If you would like to speak to a Customer Service representative, please contact us through one of the following methods:
Elements of Design, LLC
Q: What information does Elements collect?
A: • When you make a purchase at our website, we collect your full name, billing address, shipping address, telephone number, email address and payment information (including credit card number or gift card number).
• When you create an account at our website, we collect your full name, email address and password.
• When you choose to participate in sweepstakes, contests or other promotions, we collect your full name, email address, zip code and gender.
• From your transactions and other interactions with us, we collect information concerning the specific products or services you purchase or use.
• When you send a gift to another person we collect that person's full name and shipping address.
• When you ask us a question, we collect your name, email address or other contact information.
• We may collect certain demographic information (such as gender or age) and information about your interests and preferences if you provide them.
• When you subscribe for email updates or offers, we collect your e-mail address.
• We collect information you voluntarily submit when participating in one of our various services, programs or surveys.
• We may also receive information about you from other companies which helps us to customize our services.
Q: How does Elements use the information collected?
A: • To complete your purchase transactions and provide the services you request.
• To send you catalogs and other offerings through email.
• To contact you about the status of your orders.
• To identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest to you and to improve our website, merchandise selection, customer service, and overall customer shopping experience.
Q: What information does Elements share with others?
A: Co-Marketing Partners: Elements may team with another company to conduct a sweepstakes, promotional campaign or other event (e.g., a jointly sponsored shopping event). In those cases, each of the participating co-marketing partners may receive information about you from us. Such information will be shared on an aggregated basis, unless otherwise indicated at the point where you submit your personal information.
Legal Disclosures: In the highly unlikely event Elements is required to disclose customer information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws, Elements will make such disclosure.
Sale of Business: In the event the ownership of Elements or one or all of its subsidiaries were to change, customer information pertinent to that business' operations would likely be transferred to, or licensed for use by, the new owner.
Service Providers: We use third-party service providers to perform certain services on our behalf, such as processing payments, maintaining the website and our mailing lists, storing, processing and transmitting data, creating and executing email campaigns, and providing marketing assistance, web analytics and data analysis. We may provide your information to these third-party service providers when the information is necessary for them to perform their duties. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws, which may include Payment Card Industry Data Security Standards if they are processing payments for Elements.
Q: How can I view, update or remove my information?
A: If you have registered for an account or made a purchase, you may view and update your account information by logging into the "My Account" section of the website with your email address and password. Once logged in, you can view or update your name, address, telephone number or email address. You can also call, write or email a Customer Service representative to access or update any of this information.
Q: What choices do I have about receiving communications from Elements?
A: To receive promotional email offers from Elements of Design and EllaandBoss.com notifying you of special deals, web-only offers and product previews, you can sign up on our website or by contacting a Customer Service representative. If you register for a website account or make a purchase, you will automatically receive promotional emails from the Elements of Design and EllaandBoss.com, unless you opt-out from receiving promotional emails. To remove yourself from our email list, you can: click the unsubscribe link in any of our promotional emails you receive; change your email preferences by logging into the "My Account" section of the website, or contact a Customer Service representative.
Our customers receive standard order status communications, such as order confirmation and shipping dates, via email. Please note that your choice to opt-out of promotional emails will not affect email notifications regarding your order with us.
Q: What about security?
A: Protecting the security of your information is very important to us. When you transmit sensitive personal information (such as credit card information) from your computer to our servers, your information is protected by both a "firewall" (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network) and industry standard SSL (secure socket layer) encryption. Once we receive your transmission, we will take reasonable precautions to secure and protect the information on our systems. Unfortunately, no data transmission over the Internet can be 100% secure and, accordingly, we cannot guarantee or warrant the security of any information you disclose or transmit to us online. However, we strive to protect your information and privacy.
Session cookies exist only for as long as your browser remains open and are deleted once your browser session ends. We use session cookies to complete your purchase transaction. On the other hand, persistent cookies remain on your hard drive after your browser session ends. We use persistent cookies to improve your overall website experience.
The cookies set by Elements transmit information back to our computers and are the only computers which are authorized to read such information. The information captured makes it possible for us: (i) to speed navigation, keep track of items in your shopping cart, and provide you with custom tailored content; (ii) to remember information you gave to us so you don't have to reenter it each time you visit the website; (iii) to monitor the effectiveness of some of our marketing e-mail campaigns and advertising; and (iv) to monitor total number of visitors, pages viewed, and the total number of visitors served.
Most people do not even know that cookies are being placed on their computers when they visit our website or most other websites because web browsers are typically set to automatically accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie acceptance altogether. You will still be able to browse our website and make purchases, but you will not be able to retrieve your saved account information without cookies. Moreover, by not allowing cookies, your overall Internet browsing experience could be adversely affected.
Q: What about other websites?
A: Please be aware that when you are on our website, you could be directed via links to other third-party websites that are not affiliated with Elements. These websites may send their own cookies to visitors, collect data or solicit your information. The privacy policies of these other websites may be very different from our policy. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of any of your personal information collected there.
Q: What is Elements’ policy regarding children?
A: Our website is not intended for use by children under 13 years of age. Elements does not knowingly collect personal information from anyone under 13 years of age.
Q: Whom do I contact if I have additional questions or concerns about this policy?
A: If you have any questions or concerns about this policy or our privacy practices, you may contact a Customer Service representative by any of the means listed above.
Q: Why is my billing address required for online purchases?
A: We ask for your billing address in order to prevent against fraudulent use of credit cards and reduce the costs to Elements and its customers. We do not use billing addresses for marketing purposes.